Twitch Ban?



  • @Duffmana Thanks for the info. I still have Prime, I'll give that email a try.

    And thanks everybody for your time and help, I appreciate it. I'll post again if the situation changes.



  • Update: Last week I received an automated response from turbosupport@justin.tv saying " Your account and/or IP are currently suspended from accessing our services." Then listed this link to appeal the suspension:

    link.twitch.tv/suspension_appeal_form

    It just basically asks you if you agree to the terms in several different ways. Under the "Do you know why you were suspended?" question, which is a Yes/No question, they do not offer a "No, I do not know" option, but they probably should. The whole thing feels like nonsense, frankly.

    So I filled it out, and about a week later I got this message:


    "Unfortunately, your account was mistakenly flagged as a bot account and subsequently suspended. I’ve gone ahead and reversed this suspension on your account, so you are free to use our services once again.

    Apologies for the inconvenience and have a pleasant day!"


    So my account is back to normal, I guess. But the wind has been taken out of the sails for sure. I feel like spending any time or effort on Twitch is completely wasted given that it can be snatched away from you arbitrarily, or by overly aggressive automated ban hammers. This could happen to anyone, and it took weeks to be fixed and there's no guarantee that it would be fixed at all. I guess this is how life will be when everything is a digital subscription service...don't get me started on THAT.

    Anyway, I'll probably resub to EZA just to support them, but will probably be less active. Thanks to everyone here who offered advice, assistance or commiseration. Best community on the Interwebs.



  • @NeverTooOld Sounds frustrating. Glad it got worked out in the end. I'd just chalk it up to a fluke, unless it happens again, then raise the pitchforks all you'd like.


  • Global Moderator

    Thanks for the update, I'm glad it managed to get resolved but it's a shame you got swept up in a bot ban.

    I note you say you won't be as active but I hope to see you around in chat celebrating your new found liberation :D



  • @Mbun My pitchforks are all sharpened and ready.

    @MCRMJ I'm not super active anyway, I mostly watch Kyle's streams and the group stream, then random other stuff sometimes. But it's very demoralizing to get into something, to any degree, then suddenly have the rug pulled out from under you like Twitch did to me. Again, insert rant [about the pitfalls of digital subscription services that you have no control over] here. So it makes one, shall we say, hesitant, to put too much time or energy into such things. As they say: fool me once, shame on you; fool me twice, won't get fooled again.

    I may resub on tonight's group stream, although I like Kyle's more personal touch. Gotta get the timing right and figure out something to say. Actually, I just thought of something, relating to Kyle's DGM stream yesterday...



  • So, my account got suspended, again. This is the email I got this time:

    Based on review of community reports about your activity or content, we have issued a Community Guidelines strike on your account for Reason: "Other Terms of Service Violation" and indefinite suspension from accessing or using Twitch services.

    How very...generic. I know I haven't done anything wrong, I don't stream, I only watch streams, mostly EZA, and the little I've typed in chat is certainly not worthy of any kind of suspension. And, you know, this isn't the first time they've made this mistake.

    Is it normal for Twitch to repeatedly suspend accounts for no reason? Because, as a paying customer, I find this level of customer service unacceptable. I want to give my Bezos Bux to EZA, but Twitch seems to really not want me to.



  • @nevertooold sorry to hear buddy



  • @iboshow

    Got an email reply from Twitch on 7/14:

    Your account was recently suspended or blocked due to a mistake on our part. I’ve gone ahead and reversed this suspension on your account, so you are free to use our services once again.

    Apologies for any inconvenience or confusion this might have caused.

    So, yeah. Is this normal? Or am I the only one on Twitch's accidental shit list?



  • @nevertooold I imagine you've mentioned to them that this is happening quite often.

    But to answer your question, you're probably just unlucky on this one. They must be seeing something in terms of IPs on the account or something but ya, the vast majority won't have this issue.



  • @tokeeffe9 said in Twitch Ban?:

    @nevertooold I imagine you've mentioned to them that this is happening quite often.

    But to answer your question, you're probably just unlucky on this one. They must be seeing something in terms of IPs on the account or something but ya, the vast majority won't have this issue.

    So I am...The Chosen One?

    I asked Twitch why this keeps happening, I don't expect to get a real answer, but if I do get some useful info, I'll share it here so that when I pass my Twitch Banned Master baton to the next unlucky schlub, they'll have an advantage.